Cancellation & Refund Policy
💸 Cancellation & Refund Policy – Book Haat Book Store
Effective Date: 02/05/2022
Last Updated: 29/08/2025
At Book Haat Book Store, customer satisfaction is our top priority. This policy outlines the terms for order cancellation, returns, exchanges, and refunds.
1. Order Cancellation
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Orders can be cancelled only before dispatch.
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Once the order is shipped, it cannot be cancelled.
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For cancellation, please contact us immediately at care@bookhaat.com or 9214192140 with your order details.
2. Eligibility for Return
Books and stationery items are eligible for return only if:
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The item is damaged, defective, or incorrect.
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The return request is made within 3 days of delivery.
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The item is unused and in original packaging.
📸 Important: For return/refund claims, an unboxing video is mandatory. The video must clearly show the sealed package and product without any cuts or edits.
3. Non-Returnable / Non-Refundable Items
The following items are not eligible for return/refund:
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Digital downloads (eBooks, PDFs, etc.)
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Items purchased during clearance or special sales
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Products damaged due to customer mishandling
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Returns without valid unboxing video proof
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Orders cancelled after dispatch/shipping
4. Return Request Process
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Customers must submit a return request through the “Return Section” on our website.
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Return requests must be filed within 3 days of delivery.
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Requests without valid proof or delayed submissions will not be accepted.
5. Refund Process
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Once we receive and verify the returned item and video proof, a refund will be initiated.
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Refunds will be credited to the original source of payment (Razorpay/UPI/Card/Net Banking, etc.) within 5–7 working days.
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If the return is genuine, refund initiation will happen within 1 business day after verification.
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Shipping charges, convenience fees, or payment gateway charges (if any) are non-refundable.
6. Exchange Policy
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Free replacement is available only for defective, damaged, or wrongly shipped items.
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Exchange requests must be raised within 3 days and include unboxing video proof.
7. Return Shipping
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If the return is due to our error (wrong/damaged item), we will cover shipping costs.
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If the return is due to customer’s change of mind, shipping charges must be borne by the customer.
8. Contact Us
For cancellations, returns, or refund-related queries, please reach out to:
Book Haat Book Store
📧 Email: care@bookhaat.com
📞 Phone: 9214192140
📍 Address: Akbarpur, Ambedkarnagar, Uttar Pradesh – 224122
We aim to resolve all queries within 24–48 working hours.