Terms & Conditions
Terms & Conditions – Book Haat
Welcome to Book Haat Books & Stationery (“Book Haat”). By accessing or using our website, placing an order, or interacting with our services, you agree to the following Terms and Conditions. Please read them carefully.
1. General Information
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Legal Name: Book Haat Books & Stationery
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Brand Name: Book Haat
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GST Number: 09BBIPT6399H1ZR
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These Terms apply to all purchases made on our website or through any of our official sales channels.
2. Products & Services
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We sell books and stationery items.
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All product descriptions, images, and pricing are provided as accurately as possible, but minor variations may occur.
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Availability of products is subject to stock. We reserve the right to cancel orders if items are unavailable.
3. Pricing & Payments
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All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes.
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We accept online payments (UPI, Net Banking, Credit/Debit Cards, Wallets) and Cash on Delivery (COD).
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Payment gateways used are secure and compliant with RBI guidelines.
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In case of COD, additional handling charges may apply.
4. Shipping & Delivery
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Orders are usually processed within 1–2 business days.
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Estimated delivery time: 4–7 business days (may vary based on location).
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Shipping charges are displayed at checkout (₹19–₹49 for COD; prepaid orders may be free or ₹19–₹49 depending on zone).
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We are not liable for courier delays but will assist customers in resolving delivery issues.
(Refer to our Shipping Policy for details.)
5. Returns & Refunds
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Returns are accepted within 7 days of delivery only for defective, damaged, or wrong items.
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Refunds are processed to the original payment method within 5–7 business days after return approval.
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COD refunds are issued via UPI/bank transfer.
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Certain items (e.g., opened/used books, stationery, clearance products) are non-returnable.
(Refer to our Return & Refund Policy for details.)
6. Order Cancellation
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Orders can be cancelled before dispatch by contacting our support team.
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Once shipped, cancellations are not possible.
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In case of prepaid cancellation before dispatch, a full refund will be issued.
(Refer to our Cancellation Policy for details.)
7. Customer Responsibilities
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Customers must provide accurate information (name, address, contact details).
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Any failure of delivery due to incorrect details will not be our responsibility.
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Customers must check product descriptions carefully before purchase.
8. Limitation of Liability
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Book Haat shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or services.
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Our liability is limited to the value of the order placed.
9. Intellectual Property
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All content on our website (logo, images, text, design) is the property of Book Haat and protected under copyright law.
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Unauthorized use of our content is prohibited.
10. Governing Law
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These Terms shall be governed by and interpreted in accordance with the laws of India.
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Any disputes are subject to the jurisdiction of Ambedkarnagar, Uttar Pradesh courts only.
11. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
📧 Email: care@bookhaat.com
📞 Phone/WhatsApp: +91 9214192140
🏢 Address: Near Block Office, NH128, Akbarpur, Ambedkarnagar, Uttar Pradesh – 224122
📌 Last Updated: 16 September 2025