Terms & Conditions
📄 Terms & Conditions
Last Updated: [Date]
Welcome to Book Haat! By accessing or using our website (www.bookhaat.com), you agree to be bound by the following terms and conditions. Please read them carefully.
1. General
-
These Terms apply to all users of the website.
-
We reserve the right to modify these Terms at any time without notice. Changes will be effective immediately after being posted.
2. Products & Services
-
We sell books and stationery items for various competitive exams and educational purposes.
-
All product descriptions and prices are subject to change without notice.
-
Availability of products is not guaranteed at all times.
3. Order & Payment
-
Orders can be placed through our website.
-
We accept multiple payment modes including UPI, credit/debit cards, and COD (if available).
-
Once an order is processed, it cannot be cancelled.
4.
📦 Dispatch and Delivery Policy – Book Haat
1. Dispatch Timeline:
-
All orders are dispatched within 2 business days from the date of order confirmation.
-
Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Timeline:
-
Once dispatched, delivery typically takes a minimum of 6 days, depending on the delivery location.
-
Remote or rural areas may experience slightly longer delivery times.
-
You will receive a tracking number via email/SMS once your order is shipped.
3. Shipping Carrier:
-
We partner with reliable courier services to ensure timely and safe delivery.
4. Delivery Delays:
-
Delivery timelines may be affected by weather conditions, carrier delays, or other unforeseen circumstances. We appreciate your understanding and patience in such cases.
5. Tracking Your Order:
-
You can track your order using the tracking link provided after dispatch.
6. Customer Support:
-
For any questions or concerns regarding your delivery, please contact our support team at [support email or number].
5. Returns & Refunds
-
Return requests must be raised within 3 days of order delivery.
-
Returns are accepted only for damaged, defective, or incorrect products.
-
To initiate a return, contact our support team at [support@bookhaat.com] with your order details and proof (photo/video).
-
If the return is found to be genuine, your refund will be initiated within 1 day after we receive and verify the returned product.
-
Shipping charges (if applicable) may not be refundable.
6. User Responsibilities
-
You agree not to misuse our website or services.
-
You must not copy, reproduce, distribute, or use any content of this site without permission.
7. Privacy
-
Your privacy is important to us. We process and protect your personal data as per our [Privacy Policy].
8. Limitation of Liability
-
Book Haat will not be responsible for any indirect or accidental damages caused due to the use of our website or services.
9. Contact Us
If you have any questions or need help:
📧 Email: support@bookhaat.com
📞 Phone: 9214192140
📍 Address: Akbarpur Ambedkar Nagar