Privacy Policy
Book Haat — Pages & Policies
About Us Contact Us Shipping Policy Return & Refund Terms & Conditions Privacy PolicyAbout Us
Book Haat (Legal: Book Haat Books & Stationery) was established on 16 April 2025. Our mission is to make books and stationery affordable and easily accessible to every corner of India.
What we offer
- A wide range of Books for students, professionals and readers
- Quality Stationery items for school, office and personal use
Our commitments
- Quality: Curated products that meet strict quality checks.
- Value: Competitive pricing without compromising quality.
- Customer Service: Friendly support via email and WhatsApp.
- Trust & Transparency: Clear policies and reliable service.
Contact Us
Shipping Policy
Serviceable Locations
We deliver to most cities and towns across India. Delivery availability depends on your PIN code and will be confirmed at checkout.
Processing & Dispatch
- Orders are processed within 1–2 business days (Mon–Sat, excluding public holidays).
- Dispatch notifications with tracking details are sent via email/WhatsApp/SMS.
Estimated Delivery Time
- Standard: 4–7 business days (depending on location)
- Express (if available): 2–4 business days
Shipping Charges
We keep shipping charges minimal and transparent:
- Prepaid Orders: Often free; otherwise nominal charges of ₹19–₹49 based on zone/PIN code.
- Cash on Delivery (COD): Shipping charges of ₹19–₹49 depending on zone/PIN code. COD handling fee may apply for certain locations.
All applicable charges are displayed at checkout before confirmation.
Order Tracking
Tracking links are shared after dispatch. If tracking is not updated, please allow 24 hours and contact support for help.
Delays & Exceptions
Delivery timelines are estimates and may vary due to courier delays, public holidays, strikes, or natural events. We will assist in resolving any delivery issues.
Return & Refund Policy
Eligibility
Returns accepted for items that are damaged, defective, or incorrect. To be eligible, items must be unused and in original packaging (unless damaged on arrival).
Time Frame
Return requests must be raised within 7 days of delivery. Requests after 7 days may not be accepted.
How to Return
- Contact us at care@bookhaat.com or WhatsApp +91 9214192140 with order details and reason.
- Follow instructions provided by our support team for pickup or courier drop-off.
- Once received and inspected, we will notify you about refund approval.
Refunds
- Approved refunds are issued to the original payment method within 5–7 business days.
- COD refunds are processed via bank transfer/UPI; customers will be asked for details.
Non-Returnable Items
Opened/used items and products marked as non-returnable at checkout (e.g., final sale/clearance) are not eligible for return unless faulty.
Terms & Conditions
Acceptance
By using our website or placing an order, you agree to these Terms & Conditions.
Orders & Availability
We reserve the right to cancel orders if products are out of stock or if pricing errors occur. Customers will be notified and refunded when applicable.
Payments
All payments are processed in INR through secure, RBI-compliant payment gateways. COD may incur additional fees.
Limitations of Liability
Book Haat's liability is limited to the value of the order. We are not responsible for indirect or consequential damages.
Governing Law
These Terms are governed by the laws of India. Jurisdiction: Ambedkarnagar, Uttar Pradesh courts.
Privacy Policy
Information We Collect
- Personal: name, email, phone, billing/shipping address.
- Payment: processed securely via third-party gateways.
- Technical: IP, device, cookies for site functionality.
How We Use Your Information
- Process orders, provide support, send updates.
- Send offers (you may opt out anytime).
- Detect fraud and comply with legal requirements.
Security & Data Sharing
We use SSL and trusted payment partners. We do not sell personal data. Data may be shared with courier partners, payment gateways, or legal authorities when required.
Your Rights
You can access, correct or request deletion of your data subject to legal and transactional requirements. To exercise rights, contact us at care@bookhaat.com.