Shipping Policy
📦 Shipping Policy – Book Haat
Last Updated: 30 August 2025
Thank you for shopping at bookhaat.com.
This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our store. Please read this policy carefully before placing your order.
1. Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning whether in singular or plural.
Definitions
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Company (“the Company”, “We”, “Us”, “Our”) refers to Book Haat.
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Goods refers to the books, stationery items, and other products offered for sale.
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Orders means a request by you to purchase goods from us.
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Website refers to bookhaat.com.
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You means the individual or entity accessing or using the service.
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Shipping refers to the process of delivering goods to customers.
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Delivery refers to the receipt of goods by the customer.
2. Serviceable Locations
We currently deliver to most cities and towns across India through trusted courier partners. Delivery availability depends on your PIN code, which can be checked at checkout.
3. Processing & Dispatch Time
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Orders are typically processed within 1–2 business days (Mon–Sat, excluding Sundays & public holidays).
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During peak seasons or sales, processing time may extend to 3–5 business days.
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After dispatch, you will receive tracking details via Email/WhatsApp/SMS.
4. Estimated Delivery Time
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Standard Delivery: 4–7 business days (depending on location)
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Express Delivery (if available): 2–4 business days
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Remote and rural areas may take additional time.
Note: Delivery timelines are estimates and may vary due to courier delays, holidays, strikes, or unforeseen circumstances.
5. Shipping Charges
We aim to keep shipping costs minimal and transparent.
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Prepaid Orders: Often free shipping on most pin codes. If applicable, nominal charges of ₹19–₹49 based on location.
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Cash on Delivery (COD) Orders: Shipping charges ₹19–₹49 + COD handling fee (if applicable).
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All charges are clearly displayed at checkout before you confirm the order.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking link.
Tracking updates may take up to 24 hours to reflect after dispatch.
7. Delivery Address & Attempts
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Please ensure your delivery address is complete and accurate.
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Most courier partners attempt delivery 2–3 times. If all attempts fail, the package is returned to us, and re-shipping charges may apply.
8. Damaged, Lost, or Delayed Packages
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If your package arrives damaged or is lost in transit, contact us immediately.
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We will assist you with courier partners to resolve the issue or issue a full refund/replacement as per our Return & Refund Policy.
9. International Shipping
Currently, we primarily ship within India. For international orders (if available), shipping times & charges will be displayed at checkout. International buyers are responsible for any customs duties or taxes.
10. Force Majeure / Natural Delays
We are not responsible for delays caused by events beyond our control, including weather, natural disasters, strikes, or government restrictions.
11. Contact Us
For any questions regarding shipping, contact us:
📧 Email: care@bookhaat.com
📞 Phone/WhatsApp: +91 9214192140
🏠 Address: Akbarpur, Ambedkar Nagar, Uttar Pradesh, India
🕒 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.