Refund Policy
💸 Refund & Return Policy – Book Haat Book Store
Effective Date: 02/05/2022
Last Updated: 07/06/2025
At Book Haat Book Store, we strive to ensure customer satisfaction. If you're not fully satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Return
Books and stationery items are eligible for return only if:
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The item is damaged, defective, or incorrect.
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The return request is made within 3 days of delivery.
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The item is unused and in its original packaging.
📸 IMPORTANT: To claim return or refund for defective or wrong items, a video recording of the package being opened is mandatory. Make sure the video clearly shows the sealed package and the product inside without any cuts or edits.
2. Non-Returnable Items
The following items are non-returnable:
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Digital downloads (eBooks, PDFs, etc.)
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Items bought during clearance or special discount sales
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Used or damaged items due to customer mishandling
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Products without unboxing video proof
3. Return Request Process
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To initiate a return, customers must go to the “Return Section” on our website and fill out the return request form.
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All return requests must be submitted within 3 days of receiving the product.
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Requests without valid proof (such as unboxing video) or delayed beyond 3 days will not be accepted.
4. Refund Process
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Once we receive the returned product and verify its condition and the provided video proof, we will initiate the refund.
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Refunds will be processed to your original payment method within 5–7 working days.
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If the return is found to be genuine, refund initiation will happen within 1 day after the returned item is received and verified.
5. Exchange Policy
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We offer free replacement only for defective, damaged, or wrongly shipped items.
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Exchange requests must follow the same 3-day window and unboxing video requirement.
6. Return Shipping
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If the return is due to our error (wrong item, damaged product), we will cover the return shipping cost.
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If the return is due to a change of mind, the customer will bear the return shipping cost.
7. Contact Us
Book Haat Book Store
📧 Email: care@bookhaat.com
📞 Phone: 9214192140
📍 Address: Akbarpur, Ambedkarnagar, Uttar Pradesh – 224122