Refund Policy
Return & Refund Policy – Book Haat
At Book Haat Books & Stationery, customer satisfaction is our top priority. We take utmost care in delivering your orders safely. However, if you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return if:
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The item received is damaged or defective
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You received a wrong product (different from what you ordered)
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The item is missing parts/accessories
⚠️ Please note:
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Books, stationery and educational products are generally non-returnable once opened/used, unless the product is damaged or incorrect.
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To be eligible for a return, the product must be in its original packaging and unused condition.
2. Time Frame for Returns
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Return requests must be raised within 7 days of delivery.
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After 7 days, we may not be able to process return or refund requests.
3. Process for Returns
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Contact us at 📧 care@bookhaat.com or 📞 +91 9214192140 (WhatsApp available) with your order details and reason for return.
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Our team will verify the request and guide you on the return pickup or shipping process.
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In case of courier return, customers may need to pack the product securely.
4. Refund Policy
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Once the returned item is received and inspected, we will notify you regarding approval of refund.
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Refunds will be issued to your original payment method within 5–7 business days after approval.
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer/UPI (you will be asked for details).
5. Non-Refundable/Non-Returnable Items
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Opened/used books and stationery (unless damaged/wrong item)
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Products purchased under “Clearance Sale” or marked as non-returnable at checkout
6. Exchange Policy
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Currently, we do not offer direct exchanges. If you wish to replace a product, please request a return (if eligible) and place a new order.
7. Contact Us for Returns & Refunds
📧 Email: care@bookhaat.com
📞 Phone/WhatsApp: +91 9214192140
🏢 Address: Near Block Office, NH128, Akbarpur, Ambedkarnagar, Uttar Pradesh – 224122
🕒 Support Hours: Mon–Sat, 10:00 AM – 7:00 PM
📌 Last Updated: 16 September 2025